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Customer Service Representative

January 22, 2014 - February 22, 2014
Location:Southfield, MI
Exempt/Non-Exempt:Non-Exempt
Benefits:Company paid Medical, Vision, Dental, GTL, STD, LTD, Holidays & Paid Time Off
Employment Type:Full Time
Department:Customer Service
Description:

Consistently provide all customers with efficient and accurate service and support the day-to-day activities of the Customer Service Department, including training, membership, publications, fulfillment, and customer database.

Duties:

•·        Exemplify the AIAG Core Values

•o   Customer Driven - Deliver world-class customer service and satisfaction

•o   Teamwork - Foster constructive departmental and interdepartmental relations

•o   Objectivity - Produce measureable improvement in key departmental processes

•o   Bias for Action - Set priorities and deliver complete, accurate, and timely results

•·        Answer customer inquiries regarding AIAG products and services

•·        Process customer orders and registrations

•·        Provide customers with accurate, timely and relevant information

•·        Provide problem-solving skills to resolve customer issues

•·        Monitor various inbound email boxes and respond accordingly

•·        Be a member ambassador and perform associated duties

•·        Provide support for Mexico activities and programs, including translation services

•·        Provide departmental back-up/coverage

Other duties as assigned

Qualifications:

•·        Associates degree from accredited college/university and two years of related experience and/or training.

•·        Fluent in English and Spanish 

•·        Excellent interpersonal, written and oral communication skills.

•·        Working knowledge of Microsoft Office (Word, Excel, Outlook, etc.) required.

•·        Working knowledge of a database software application preferred.

•·        Able to manage time, multi-task and prioritize.

•·        Able to work with all levels of employees, customers and vendors.

•·        Able to lift 40 or more pounds.

•·        Willing to travel and work extended hours when needed.



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