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C-TPAT Database Analyst

November 13, 2013 - November 26, 2013
Location:Southfield, MI
Salary Range:Negotiable
Benefits:Yes
Employment Type:Full Time
Department:Business Development
Description:The Automotive Industry Action Group (AIAG) is seeking a C-TPAT (Customs-Trade Partnership Against Terrorism) Database Analyst to provide system support to subscribers of our Supply Safe C-TPAT Database. The individual will serve as a liaison between AIAG member companies, C-TPAT Database subscribers, the Internet Service Provider, and the subscribers’ trade partners.
Duties:

 

•·        Customer Service (subscribers, importers, trade partners):

•o   Have or develop an understanding of the US Government C-TPAT process and procedures

•o   Support system subscribers by soliciting importer questionnaire and providing follow up to trade partners when necessary

•·        Database Administration:

•o   Work closely with the Internet provider and AIAG IT to ensure website is operational 24/7/365  

•o   Working knowledge of database software (i.e. iMIS, MS Excel, etc.) and assist in troubleshooting issues when necessary.

•·        Program Support:

•o   Analyze database statistics

•§  Customer feedback

•§  Usages

•§  Identify training issues/needs

•§  Continuous improvement

•o   Contribute to Supply Safe C-TPAT Committee

•·        Other duties as assigned

Qualifications:

 

•·        Associates degree from an accredited College/University preferred.

•·        Excellent interpersonal, written and oral communication skills.

•·        Proficiency in Microsoft Office Suite; word processing, database, and spreadsheet software

•·        Fluent in Spanish (written and oral) preferred

•·        Strong customer service and telephone skills

•·        Help desk or call center experience helpful

•·        Ability to multi-task

•·        Supply Chain Security experience, a plus



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